Terms of Service

The rules and guidelines that govern your use of our platform.

Last updated: March 13, 2026

When you use any dronelist products or services, you are agreeing to these latest Terms of Service ("Terms"). Violation of these terms may, at our discretion, result in us terminating your account.

We may update these Terms of Service at any time. If we make significant changes, we will refresh the date at the top of this page and notify users who have signed up to our policy updates mailing list. Continued use of the Services after such notification constitutes acceptance of the updated Terms.

Definitions

"Company", "we", "our", or "us" in any of our policies or terms, refers to dronelist, operated by the entity identified in our Impressum.

"Services" refers to our websites, including dronelist.io, and any product created and maintained by dronelist. That includes our platform for drone service providers, fleet management, mission planning, CRM, and related services, whether delivered within a web browser, desktop application, mobile application, or another format.

"Platform Data" refers to data generated, stored, or managed by the Services based on your input, including invoices, CRM records, project data, and reports.

"Third-Party Data" refers to data sourced from external providers and displayed within the Services, including but not limited to weather forecasts, airspace classifications, geographic information, and regulatory reference data.

"Operational Data" refers to any data displayed within the Services that relates to flight planning, site assessment, or operational decision-making, including weather conditions, airspace status, and go/no-go assessments.

Finally, "you" or "your" refers to the people or organizations that own an account with one or more of our Services.

Aviation and Operational Data Disclaimer

dronelist is a business management platform for drone professionals. It is NOT a certified aviation information service provider, a U-Space Service Provider (USSP), or a replacement for official meteorological services, NOTAMs, or airspace management systems.

The Services may display Operational Data aggregated from third-party sources to assist with planning. This data is provided for informational and planning reference purposes only. Specifically:

  • Weather data is sourced from third-party weather APIs (including Open-Meteo) and may be delayed, incomplete, or inaccurate. When certain data points are unavailable from the source, default values may be applied without notice.

  • Airspace classifications are sourced from third-party airspace databases (including OpenAIP) when available. When these sources are unavailable, the Services may fall back to static heuristic assessments based on known airport locations, which may be outdated or inaccurate.

  • Go/No-Go assessments are algorithmic suggestions generated from available weather and airspace data combined with user-defined parameters. These assessments are not certified aviation weather briefings and do not account for all factors relevant to flight safety.

You are solely responsible for:

  • Evaluating the timeliness, accuracy, reliability, and completeness of all Operational Data displayed by the Services
  • Verifying all flight-critical information through official aviation authority sources before conducting any flight operation (e.g., national meteorological services, official NOTAM sources, relevant civil aviation authorities)
  • Complying with all applicable aviation regulations, including EASA requirements, national aviation authority rules, and local airspace restrictions
  • Making independent go/no-go flight decisions based on your own professional judgment and official sources
  • Maintaining all required certifications, authorizations, and insurance for your operations

The Company does not warrant the accuracy, completeness, timeliness, or fitness for any purpose of any Operational Data or Third-Party Data displayed through the Services. Reliance on such data for flight safety decisions is entirely at your own risk.

Account Terms

You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. We recommend all users set up two-factor authentication for added security. In some of our Services, we may require it.

You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.

You must be a human. Accounts registered by "bots" or other automated methods are not permitted.

You agree to use the Services in accordance with our Acceptable Use Policy, which is incorporated into these Terms by reference.

Payment, Refunds, and Plan Changes

If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card or sell your data.

For paid Services that offer a free trial, we explain the length of trial when you sign up. After the trial period, you need to pay in advance to keep using the Service. If you do not pay, we will freeze your account and it will be inaccessible until you make payment. If your account has been frozen for a while, we will queue it up for auto-cancellation.

If you are upgrading from a free plan to a paid plan, we will charge your card immediately and your billing cycle starts on the day of upgrade. For other upgrades or downgrades in plan level, the new rate starts from the next billing cycle.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. Otherwise, you are responsible for payment of all taxes, levies, or duties.

Payment processing. All subscription payments are processed by Stripe. Credit card information is submitted directly to Stripe and never touches dronelist servers. We store only a record of the payment transaction, including the last 4 digits of the card number, for account history and billing support. Stripe's processing of your payment data is governed by the Stripe Privacy Policy and Stripe Services Agreement.

Invoicing via Stripe Connect. The Services include invoicing features powered by Stripe Connect. When you use dronelist to send invoices to your clients, payment processing is facilitated through your connected Stripe account. By using the invoicing features, you agree to the Stripe Connected Account Agreement. dronelist acts as a platform that facilitates the payment flow between you and your clients; dronelist is not a party to the transaction between you and your client. You are solely responsible for the accuracy of your invoices, applicable tax obligations, and compliance with local invoicing regulations. dronelist may collect a platform fee on transactions processed through Stripe Connect, as disclosed in your subscription plan.

Refunds. If you are unhappy with our Services, you may contact us at team@dronelist.io to request a refund. We handle refund requests on a case-by-case basis and will do our best to find a fair resolution. Refunds are generally issued for the most recent billing period only. For refunds on payments your clients made through dronelist invoicing, you are responsible for issuing refunds through your connected Stripe account.

Cancellation and Termination

You are solely responsible for properly canceling your account. You can cancel your account at any time from your account settings within the application. An email or phone request to cancel your account is not automatically considered cancellation. If you need help canceling your account, you can always contact our Support team at team@dronelist.io.

All of your content will be inaccessible from the Services immediately upon account cancellation. Within 30 days, all content will be permanently deleted from active systems and logs. Within 60 days, all content will be permanently deleted from our backups. We cannot recover this information once it has been permanently deleted. If you want to export any data before your account is canceled, we've provided instructions in our documentation.

If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle.

We reserve the right to suspend or terminate your account and refuse any and all current or future use of our Services for any reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination will furthermore result in the deletion of your account or your access to your account, and the deletion of all content in your account. We also reserve the right to refuse the use of the Services to anyone for any reason at any time.

Verbal, physical, written or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.

Modifications to the Service and Prices

We intend to support our Services for the long term as far as it is possible and reasonable to do so. That means when it comes to security, privacy, and customer support, we will continue to maintain any legacy Services. Sometimes it becomes technically impossible to continue a feature or we redesign a part of our Services because we think it could be better or we decide to close new signups of a product. We reserve the right at any time to modify or discontinue, temporarily or permanently, any part of our Services with or without notice.

Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves.

Uptime, Security, and Privacy

Your use of the Services is at your sole risk. We provide these Services on an "as is" and "as available" basis. We do not offer service-level agreements, but do take uptime of our applications seriously.

We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. We'll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers.

We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission from the public Internet. All data is encrypted via SSL/TLS in transit, database backups are encrypted, and disks storing data are encrypted at rest. If you discover a security vulnerability, please report it to team@dronelist.io.

You agree that dronelist may process your data as described in our Privacy Policy and for no other purpose. On rare occasion, our staff may access your data for the following reasons:

  • To help you with support requests you make. We'll ask for express consent before accessing your account.

  • On the rare occasions when an error occurs that stops an automated process partway through. We get automated alerts when such errors occur. When we can fix the issue and restart automated processing without looking at any personal data, we do. In rare cases, we have to look at a minimum amount of personal data to fix the issue.

  • To safeguard dronelist. We'll look at logs and metadata as part of our work to ensure the security of your data and the Services as a whole. If necessary, we may also access accounts as part of an abuse report investigation.

  • To the extent required by applicable law. We will only preserve or share customer data if compelled by a legally binding order from a competent authority. If a government authority approaches dronelist for assistance, our default stance is to refuse unless the request is legally binding under the applicable legal framework. It is dronelist's policy to notify affected users before we disclose data unless we are legally prohibited from doing so, and except in some emergency cases.

We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services. You can see a list of all subprocessors who handle personal data in our Privacy Policy.

These Terms incorporate the dronelist Data Processing Addendum ("DPA") when the EU General Data Protection Regulation ("GDPR") or United Kingdom General Data Protection Regulation ("UK GDPR") applies to your use of dronelist Services to process Customer Data as defined in the DPA. The DPA supersedes any previously agreed data processing addendum between you and dronelist relating to your use of the dronelist Services.

Copyright and Content Ownership

All content posted on the Services must comply with applicable copyright law. We provide details on how to file a copyright infringement claim.

You give us a limited license to use the content posted by you and your users in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours.

We do not pre-screen content, but we reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.

The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company's logos or any Service logos for promotional purposes. Please email us requests to use logos. We reserve the right to rescind any permissions if you violate these Terms.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the Company.

Services Adaptations and API Terms

We offer Application Program Interfaces ("API"s) for some of our Services. Any use of the API, including through a third-party product that accesses the Services, is bound by these Terms plus the following specific terms:

  • You expressly understand and agree that we are not liable for any damages or losses resulting from your use of the API or third-party products that access data via the API, except as set forth in the Liability section below.

  • Third parties may not access and employ the API if the functionality is part of an application that remotely records, monitors, or reports a Service user's activity other than time tracking, both inside and outside the applications. The Company, in its sole discretion, will determine if an integration service violates this bylaw. A third party that has built and deployed an integration for the purpose of remote user surveillance will be required to remove that integration.

  • Abuse or excessively frequent requests to the Services via the API may result in the temporary or permanent suspension of your account's access to the API. The Company, in its sole discretion, will determine abuse or excessive usage of the API. If we need to suspend your account's access, we will attempt to warn the account owner first. If your API usage could or has caused downtime, we may cut off access without prior notice.

  • Some third-party providers have created integrations between our Services and theirs. We are not liable or accountable for any of these third-party integrations, except as set forth in the Liability section below.

Liability

Unlimited Liability

The Company bears unlimited liability for damages caused by intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit), for injury to life, body, or health, for claims under the German Product Liability Act (Produkthaftungsgesetz), and for damages arising from the assumption of a guarantee (Garantie) or from fraudulent concealment of defects.

Limited Liability for Cardinal Obligations

In the event of a breach of material contractual obligations (Kardinalpflichten) caused by simple negligence (einfache Fahrlässigkeit), the Company's liability shall be limited to the foreseeable, typically occurring damages at the time of conclusion of the contract. Material contractual obligations are those whose fulfillment is essential to the proper performance of the contract and on whose compliance the contractual partner regularly relies and may rely.

The total liability under this paragraph shall be limited to the greater of (a) the total fees paid by you to the Company during the twelve (12) months preceding the event giving rise to the claim, or (b) EUR 500.

Exclusion of Further Liability

In all other cases of simple negligence, the Company's liability is excluded, to the extent permitted by law. This includes, without limitation, indirect damages, consequential damages, lost profits, loss of data, and business interruption.

Operational Data

Without limiting the foregoing, the Company is not liable for any damages arising from reliance on Operational Data or Third-Party Data displayed through the Services for flight safety decisions, operational planning, or regulatory compliance. Users acknowledge that such data is provided for informational purposes only as described in the Aviation and Operational Data Disclaimer above.

General

The above limitations of liability also apply to the personal liability of the Company's employees, representatives, and vicarious agents (Erfüllungsgehilfen).

Any claims for damages against the Company shall become time-barred in accordance with applicable statutory limitation periods.

Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from causes beyond its reasonable control, including but not limited to: natural disasters, pandemics, war, terrorism, government actions or orders, sanctions, labor disputes, failures of third-party infrastructure or hosting providers, internet outages, cyberattacks, power failures, or failures of third-party APIs or data sources.

The affected party must notify the other party promptly and use reasonable efforts to mitigate the impact. If a force majeure event continues for more than ninety (90) days, either party may terminate the affected Services without liability.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and excluding conflict of law rules.

The exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms shall be Frankfurt am Main, Germany, provided you are a merchant (Kaufmann) within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law.

If you are a consumer within the meaning of § 13 BGB, the statutory provisions on jurisdiction shall apply. In particular, mandatory consumer protection provisions of your country of residence shall remain unaffected.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the economic intent of the original provision.

Contact

If you have a question about any of these Terms, please contact our Support team at team@dronelist.io. For full company details, please refer to our Impressum.