Services & Pricing
The Services module is where you define what your drone business offers and how much it costs. Build a catalog of services, set pricing models, create Good/Better/Best tiers, and configure organization-wide pricing strategy — all of which flow directly into Proposals and Profitability tracking.Service catalog
Your service catalog lives under Services in the main navigation. Each service represents a distinct offering you provide to clients — from real estate photography to orthomosaic mapping.Creating a service
Click New Service to add an offering. You can start from scratch or choose a built-in template:
Templates pre-fill base rates, default time estimates, and pricing models. Customize everything after creation.
Service fields
Service item types
Every service is classified by item type. This determines how it appears in proposals and how it’s categorized in financial reports.
When building a Proposal, you can mix item types to create a detailed, transparent breakdown for your clients.
Pricing models
Each service uses one of three pricing models to calculate its price:Variable pricing
Variable pricing adds a per-unit component on top of the base rate. Configure these additional fields:
Example: An agricultural survey with a 15/acre. A 100-acre job would be quoted at 15) = $1,900.
Pricing tiers
Tiers let you offer Good/Better/Best options for the same service. Each tier adjusts the base price and specifies what’s included.How tiers work
Example tier setup
A “Roof Inspection” service at $350 base rate:
Mark the Standard tier as recommended — it gets highlighted in proposals so clients naturally gravitate toward your mid-range option.
Service scope
Each service can define structured scope details that appear in proposals.Deliverables
List the tangible outputs the client receives. Each deliverable has a name, optional description, and optional quantity. Examples: “Edited aerial video (4K)”, “Orthomosaic map (GeoTIFF)”, “Inspection report (PDF)“Exclusions
Explicitly state what’s not included. This sets clear expectations and reduces scope creep. Examples: “Interior photography”, “FAA airspace authorization”, “Same-day delivery”Effort tracking
Each service tracks estimated effort by category. These time estimates power the Profitability module’s margin calculations.
Set default hours for each category per service. When you create a project from a proposal, these estimates become the baseline for tracking actual vs. estimated time.
Pricing configuration
The Services > Pricing page controls organization-wide pricing strategy. These settings apply across all services when generating proposals.Base rates
Set your hourly rates for each effort category. These rates are used by the profitability calculator to determine your cost basis and margins.Margin multipliers
Margin multipliers define the price tiers used in your quote calculator:
When generating a proposal, the quote calculator uses these multipliers to show you Floor, Recommended, and Premium price points based on your actual costs.
Auto-modifiers
Auto-modifiers automatically adjust pricing when specific conditions apply:
Enable or disable each modifier and customize the values to match your business. When enabled, these modifiers are automatically factored into proposal pricing.
Team rate overrides
If your team members have different billing rates (e.g., a senior pilot vs. a junior operator), configure per-member rate overrides on the Pricing page. These overrides apply when assigning specific team members to projects and proposals. Solo operators see a placeholder message — this section is only relevant for teams with multiple members.Tips
Start with templates, then customize
Start with templates, then customize
Templates give you a solid starting point with industry-standard pricing. Adjust base rates and time estimates to match your local market and cost structure.
Use tiers to increase average deal value
Use tiers to increase average deal value
Clients tend to pick the middle option. Set your Standard tier at the price you actually want, with Basic below and Premium above. The recommended badge on the middle tier guides the choice.
Define exclusions to prevent scope creep
Define exclusions to prevent scope creep
Being explicit about what’s not included saves difficult conversations later. If clients frequently ask for something outside scope, consider adding it as an Add-on item type.
Keep effort estimates accurate for profitability
Keep effort estimates accurate for profitability
The Profitability module compares estimated effort against actual time. Revisit your default hours after completing a few projects to calibrate your estimates.
Enable rush and travel modifiers as needed
Enable rush and travel modifiers as needed
Rush and Extended Travel modifiers are disabled by default. Turn them on once you’ve established your baseline pricing — they add complexity that’s worth it once you have volume.